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Terms of Business

HILSTOR ApS
CVR-nr.: 41469722
Klintemarken 2A
2860 - Søborg, Denmark
contact@hilstor.com
+4591641352

Office Address:
Hilstor ApS
Jagtvej 25
2200, København N, Denmark

Warehouse Address:
Meterbuen 41
2740, Skovlunde, Denmark

Return Address:
Hilstor ApS
Jagtvej 25
2200, København N, Denmark

Sales of goods at hilstor.com take place in accordance with current Danish law. Persons must be 18 years of age to purchase beverages with an alcohol volume percentage of 16.5% and be 16 years of age to purchase beverages with an alcohol volume percentage lower than 16.5%. When executing orders, the buyer declares that he is familiar with current legislation on the sale of alcoholic beverages

You will receive an answer to emails from Hilstor within Maximum of 5 Working Days.

We accept the following payment options:

  • Dankort
  • MasterCard
  • Maestro
  • Visa
  • MobilePay

No fees are charged for credit cards.


The amount will not be drawn from your card account until the goods are dispatched.

We offer delivery with DAO, PostNord and Click and collect.

  • Home Delivery : DKK 48 - DKK 261
  • Collect at Parcel Shop : DKK 34 - DKK 150
  • Parcel Return : DKK 55 - DKK 140

We offer free delivery with purchase for over DKK 500.

The delivery time for stock items is 2-4 days.

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

If the purchase consists of several consignments or parts, the right to cancel will lapse 14 days after the day you receive the last consignment or the last part.)

If the agreement is for regular deliveries of goods over a specific period, then your cancellation right lapses 14 days after the day when you receive the first package.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to contact@hilstor.com or make use of the standard cancellation form, which you will find at the end of the terms of business. You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.


Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.

Please note that freight charges will not be refunded if you cancel part of your purchase.


Returning the goods
When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us.
You yourself must pay for returning the package, and you will be liable if it is damaged during transport.


The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

We recommend that you return the article in its original packaging.

If the original packaging is missing, it may reduce the value of the article.


Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, excluding delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.

We may hold back the payment until we have received the article, unless you send documentation that you have returned it.

Send the article to:
Hilstor ApS
Jagtvej 25
2200 København N, Denmark

We will only accept packages sent directly to this address.

You will receive an answer to emails from Hilstor within Maximum of 5 Working Days.

When you trade with us as a consumer, the Danish Sale of Goods Act applies. This means that you have a right to complain within 24 months. Please contact us before you return the article.
If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If the complaint is justified, we will refund your freight costs (within reason). The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

Send the article to:
Hilstor ApS
Jagtvej 25
2200 København N, Denmark

We will only accept packages sent directly to this address.

When you return the article, please attach a detailed description of the problem.

We need the following information when you trade with us:
Name, address, telephone number and e-mail address.

We register and pass on the personal details which are necessary to deliver the goods to you.

Personal data is registered with HILTOR ApS and is kept for five years, after which the details are deleted.
In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given adequate protection.

On hiltor.com, the person responsible for data is HILTOR ApS.

You are entitled to be told what details about you we process. If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: contact@hilstor.com.

You will receive an answer to emails from Hilstor within Maximum of 5 Working Days.

If you as a consumer want to complain about your purchase, please contact contact@hilstor.com. If we do not succeed in finding a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can make your complaint here.

To complain about goods or services, the goods or services must have a value between 1.110 DKK and 100.000 DKK. If the goods you want to complain about are clothes or shoes the value must be at least 720 DKK. A fee will be charged.

When you buy from an e-mærket webshop, you can have your case tried free of charge – regardless of the amount of the goods or services complained about. Read more here

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr

You will receive an answer to emails from Hilstor within Maximum of 5 Working Days.



You can download Standard Cancellation Form >> here <<

The terms of business were last updated on 07.07.2022