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My Account and Website Questions

If you have previously had an Hilstor account, your account is linked to your email address.

Click here to create a new password

You can see the status of your order in your order summary by logging-in to your Hilstor account.

You can find your invoice as a PDF under each order in your order list by login into your Hilstor account.

You can find your order list by clicking log-in

You can track your packages using the Track & Trace information, which you can find under each order in your order list in your Hilstor account. Once you have entered your order list, you will be able to see a list of all the orders you have ordered with us.

Please note that updates can take up to 24 hours to appear.

You can change your personal information by login into your Hilstor account.

You can change all the personal details by log-in

To sign up for our newsletter, click here

You can unsubscribe at the bottom of our newsletters.

You can check the complete summary of your orders in your order summary on the website by login into your Hilstor account.

You can find your order list by clicking log-in

We do not have any price match but our products are of good quality and at very competitive prices.

You can see the status and response of the complaint ticket by logging-in to your Hilstor account.

You can see the status and response of the support ticket by logging-in to your Hilstor account.

Order and Payment

You can find your invoice as a PDF under each order in your order list by login into your Hilstor account.

You can find your order list by clicking log-in

You can track your packages using the Track & Trace information, which you can find under each order in your order list in your Hilstor account.

Once you have entered your order list, you will be able to see a list of all the orders you have ordered with us.

Please note that updates can take up to 24 hours to appear.

You can see the status of your order in your order summary by logging-in to your Hilstor account.

You will receive a booking confirmation when you place an order with us, and you will receive an order confirmation when we have your order packed in our warehouse.

If your order needs to be shipped, your order confirmation will come with your track and trace number.

If you believe that an error has occurred and you have not received any order confirmation, even if the item has been shipped, you can contact our customer service by the chat or you can find other contact information here

This shall happen very rarely because we take extreme care and verification at order fulfilment in warehouse. But, if you should be so unlucky as to have this deviation from what you have ordered and what you have received, please contact our customer service to rectify the issue.

you can contact our customer service by the chat or you can find other contact information here

If the package has visible damage but the product is not damaged at all then you can decide to either keep the shipment without any claims or you must advertise customer service as soon as possible, and this must be done within 24 hours of receipt.

If you contact outside of business hours, send an email to contact@hilstor.com

Refer Hilstor terms and conditions

If the package has visible damage, you must advertise customer service as soon as possible, and this must be done within 24 hours of receipt. If you contact outside of business hours, send an email to contact@hilstor.com

Refer Hilstor terms and conditions

Please send an email to contact@hilstor.com, we will try to correct the error within 2-5 working days depending on amount enquiries.

Unfortunately, we do not have pick-up services for the individual customers at this moment. Hence, we do not accept cash on delivery. For business customer there can be option for pick-up but there is no option for cash on delivery.

Shipping and Delivery

The EAN code is the line of numbers below the barcode of your goods.

The EAN code is typically multiple digits and looks like this:

If the package has visible damage but the product is not damaged at all then you can decide to either keep the shipment without any claims or you must advertise customer service as soon as possible, and this must be done within 24 hours of receipt.

If you contact outside of business hours, send an email to contact@hilstor.com

Refer Hilstor terms and conditions

If the package has visible damage, you must advertise customer service as soon as possible, and this must be done within 24 hours of receipt. If you contact outside of business hours, send an email to contact@hilstor.com

Refer Hilstor terms and conditions

You can change your primary/default delivery address by login into your Hilstor account.

Check the Delivery addresses under your account and press edit symbol based on each address you have registered for your account.

You can change addresses by log-in

You can track your packages using the Track & Trace information, which you can find under each order in your order list in your Hilstor account. Once you have entered your order list, you will be able to see a list of all the orders you have ordered with us.

Please note that updates can take up to 24 hours to appear.

You can check the status of your orders in your order summary on the website by login into your Hilstor account.

You can find your order list by clicking log-in

Yes, we can ship to countries other than Denmark. Please check the shipping costs during order.

You can check the status of your orders in your order summary on the website by login into your Hilstor account.

Please note that updates can take up to 24 hours to appear.

If the item has not arrived at the expected time, contact the carrier for further information.

You have to pay shipping for each package shipped from each warehouse.

E.g. If there are multiple items shipped at the same time from single Hilstor warehouse then you will pay one shipment charge.

If there are multiple items shipped from 2 or more warehouses (Hilstor and Hilstor partners) then you will pay 2 or more shipment charges.

Business Customer

To become a Hilstor business customer, you must first fill out a registration form that must be approved.

There is a short processing time so if you want to apply to become a business customer you can start here

If you want to import our products into your web shop, you must create a import file and import it into your website CMS system.

You do this by registration as business customer here

You must log-in as the business customer to see the prices as business customer.

To become a Hilstor business customer, you must first fill out a registration form that must be approved.

There is a short processing time so if you want to apply to become a business customer you can start here

You can make the offer directly to your customer by logging-into your Hilstor Business account.

Select the items and then ad them to the cart. After final selection, click on Finalize Quotation.

At the step after clicking finalize selection, set your price for the end customer, add your and customer details. After finalization of all the necessary information click Generate Quotation.

You can get the information but it is only to be used for the selling of Hilstor products.

Any re-distribution of the information or use of the Hilstor information for other purposes will lead into breach of business customer agreement.

Yes, you can add additional users and define the roles with control -

Admin - with full control who can delete account / users.

Edit - with limited control who can make the quotation, make purchases but cannot delete the account / users

Unfortunately, there is not credit policy as such.

Yes, you can.

You can either register yourself as Hilstor partner to sell your products on Hilstor platform or you can send an email to contact@hilstor.com for any bulk sell.

Refer and Earn

As the Hilstor customer, you need to logged-in to your account. Refer the product to potential customers, friends, family and start earning*(pre-conditions apply).

You just need to register yourself as the Hilstor customer to get the benefit of this scheme.

Are you already a customer, Not Yet? Sign-up here

Each product has pre-defined Hilstor cash points

You will receive the Hilstor cash points within 14 days and after fulfilling all of the below conditions -

  • If you refer the product with the link from your account and anyone purchases the product with the same link.
  • After successful delivery of the product to the customer who made the purchase.
  • Customer do not return of the same product within specified duration.

You quality for this program after you make the minimum purchase of 200 kr from your Hilstor account.

Classified Product

  • Classified product can be of the category where you as the customer or any other seller can list the products for the brand new sell or used items sell.
  • This may also include refurbished products from Hilstor, Hilstor partner or any other 3rd party supplier.
  • Hilstor do not have any liability of the products or payments made for the products sold by 3rd party where payment is made to the 3rd party directly.

If the refurbish product is sold by Hilstor or the Hilstor partner where you made the payment to Hilstor via your Hilstor account-

  • If the product is not working properly, case can be made on the product concerned. That is, if the product does not live up to what is described on the website, a warranty case can be made on the product All our Refurbished products must be functional unless otherwise described on the product itself.
  • If the product is completely removed from the grading as described on the website, a return case can be made on the product, in order to exchange the product for a product similar to it, in the correct condition

If the product is sold by 3rd party where you made the payment to the 3rd party directly -

  • If the product is not working properly, you shall make the contact to the seller who made the sell.
  • Hilstor do not have any liability of the products sold by 3rd party where payment is made to the 3rd party directly.